Privacy Policy

1. Information We Collect

When you use our services, we may collect the following personal information:

• Contact Information: Name, email address, Instagram/SNS handle, country of residence
• Commission Details: Character references, series names, style preferences, event deadlines
• Payment Information: Processed securely by Shopify Payments and PayPal. We do not store your credit card details.
• Shipping Information: Delivery address (collected during checkout)
• Communication Records: Emails, messages, and images exchanged during the commission process
• Website Usage: Pages visited, browser type, IP address (via cookies and analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your custom wig commission
• Communicating with you about your order (quotes, progress updates, shipping)
• Sending order confirmation and receipt emails
• Improving our products and services
• Marketing communications (only with your explicit consent)
• Legal compliance and fraud prevention

3. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To fulfill your commission order
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications (you may withdraw consent at any time)
• Legal Obligation: To comply with applicable laws

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Shopify: Our e-commerce platform (payment processing, order management)
• Shipping Carriers: To deliver your order (name, address)
• Our Stylists: Commission details necessary for production (character name, style specifications — no personal contact information is shared)
• Google Workspace: Email communication

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill your commission and provide after-sales support
• Comply with legal obligations (tax records: 7 years under Japanese law)
• Resolve disputes and enforce agreements

Commission images and communication records are retained for 2 years after delivery to support quality improvement and repeat orders.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at info@tokyowigcreate.com.

7. Cookies

Our website uses cookies for:

• Essential Cookies: Required for site functionality (shopping cart, checkout)
• Analytics Cookies: To understand how visitors use our site (Google Analytics)
• Marketing Cookies: To measure advertising effectiveness (Meta Pixel, TikTok Pixel — when active)

You can control cookies through your browser settings.

8. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Shopify Payments (PCI DSS compliant)
• Access controls limiting employee access to personal data

9. International Transfers

Your data is processed in Japan. By using our services, you consent to the transfer of your data to Japan. Japan has been recognized by the European Commission as providing an adequate level of data protection.

10. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact

TOKYO WIG CREATE
Operated by TreOnesta LLC
Email: info@tokyowigcreate.com