Cleared, paid, and packed for travel.
See how we pack your wig, what to do at arrival, and how to reach support.
U.S. quote totals include a fixed 20% U.S. destination price component — part of TWC's price, not a tax or customs deposit — and TWC handles ordinary U.S. import duties and customs processing without billing them afterwards. For all other destinations, import charges are paid by the recipient. Pricing explains it in full.
Packing method
How is your custom wig packed for international delivery?
The finished wig travels on a mannequin head. That reduces avoidable movement; it is not a promise of zero shipping damage.
What should you do if the parcel arrives with a visible issue?
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01 · Keep
Keep the full parcel together
Keep the outer box, internal packing, and wig while the arrival condition is reviewed.
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02 · Record
Photograph what arrived
Photograph the outer box, visible issue, internal packing, and wig condition.
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03 · Email
Email the support team
Send what you recorded to customer support.
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04 · Review
Receive the order-specific next step
Customer support reviews the information and explains the next step for that order. The available response depends on what is found.
Do not discard the packaging before contacting support.
How do you contact support after arrival?
Email the TOKYO WIG CREATE customer support team. Include these four details so your order and route can be identified.
Email shipping supportAfter arrival
Care, washing, and storageWe answer care questions for your specific piece rather than publishing one routine. Email customer support if you are unsure how to wash, restyle, or store it.
Related details
Continue with the detail you need.
Contact the customer support team by email.
This page has no payment link. Both 50% checkout links are issued for your order and sent by email — Before You Pay covers every payment gate, and How It Works covers the full sequence.