How it works

From your references
to a finished wig.

Eight steps, grouped into four clear phases. You see the complete quote total before paying, confirm the details before production, and review the finished wig before the remaining payment.

See the 8 steps Ask customer support

01One written quote total, paid 50% + 50%

02Production starts only after written notice

03Finished photos arrive before final payment

Your commission, start to finish

Four phases. Eight steps. One clear order.

Each step shows what happens, who moves it forward, and which written confirmation matters.

01

Phase one

Plan

01
Quote
You share references, timing, color, use, and priorities. We review feasibility and send the selected published order price, any added line, the quote total, both 50% amounts, and the estimated production schedule.
You receive · Quote email
02
50% Deposit
You use the order-specific link in the quote. This opens final pre-production confirmation; it does not start artist work.
You receive · Payment confirmation

02

Phase two

Confirm

03
Confirm Details
You complete the six-part Pre-Production Confirmation Form. We resolve any open point and confirm a feasible production direction with you.
You complete · Confirmation form
04
Production Start
We send the Production Start Notice. Artist work begins only after this written notice.
You receive · Production Start Notice

03

Phase three

Create & Review

05
Craft in Japan
Our artists build your wig by hand to the details confirmed with you.
TWC · Production
06
Photo Review
We send front, side, and back views. You can reply with a concern related to the agreed details before we request the remaining payment.
You receive · Finished-wig photos

04

Phase four

Complete

07
Final Payment
After photo review and any feasible adjustments related to the agreed details are complete, we send the order-specific link for the remaining 50%.
You receive · Remaining-balance link
08
Shipping
After the remaining balance is received, we pack the wig and dispatch it to the destination confirmed in your quote.
You receive · Shipping confirmation

The commission sequence

Every step ends in something you can read.

Each checkpoint shows its owner and its written output.

Quote50% DepositConfirm DetailsProduction StartCraft in JapanPhoto ReviewFinal PaymentShipping

The same eight steps as the Home overview, opened up below.

You

Share the direction

Send references, color direction, intended use, timing, and what matters most to you.

TWC

We review feasibility

We check whether the request is feasible and identify which complexity and schedule categories apply.

TWC → You

Your quote shows the whole decision

Published order price, any added line, complete quote total, both 50% amounts, estimated production schedule, destination import-cost rule, and the first checkout link.

Written checkpointQuote email

You

Pay the first 50%

Use the order-specific link in your quote email. This payment does not start artist work.

You

Complete the pre-production form

The Pre-Production Confirmation Form, reproduced in full below.

TWC

Confirm details, then start production

We review the form, resolve any open point, confirm a feasible production direction, and send the notice. Artist work begins after it.

Written checkpointProduction Start Notice

TWC artists

Craft the wig in Japan

Built by hand to the details we confirmed with you.

TWC → You

Receive the finished photos

Front, side and back, before shipping.

Written checkpointFinished-wig photos

TWC ↔ You

Ask for feasible adjustments

Tell us the view and the detail. We complete any feasible adjustments related to the agreed details, within the confirmed direction and the current stage of production. This happens before we request the remaining 50%.

You

Pay the remaining 50%

Once the review is complete, we send the order-specific link for the remaining 50% and confirm receipt.

TWC

Pack and ship to the confirmed destination

Only after the remaining balance has been received do we pack the order and ship it to the destination confirmed in your quote.

Written checkpointShipping confirmation

Confirm details

Swipe through the form before you ever receive it.

Six sections, shown in the same order as the actual Pre-Production Confirmation Form. Swipe, use the arrows, or press the left and right keys.

TOKYO WIG CREATE

Pre-Production Confirmation Form

Section 1 of 6

Your Information2 fields

Full Name *

Email Address *

Character & References5 fields

Character Name *

Series / Game / Original *

Tell us about the hairstyle you have in mind *

Reference Images *

Reference Links (optional)

Wig Specifications3 fields

Color Selection *

Front Hairline Finish *

Length around the face *

Head Measurements7 fields

A wig net fitted over the back of the head, showing the hairline and nape used for fit — Head size and fit, confirmed before production

Head circumference *

Top of head → front hairline length (optional)

Top of head → above the eyes (eyes open) (optional)

Top of head → top of ear (optional)

Top of head → tip of nose (optional)

Anything we should know about your head shape or size? (optional)

Photos of your head shape (optional)

Usage & Timeline2 fields

How will you use this wig? *

When do you need it by? (optional)

Contact & Final Notes3 fields

WhatsApp ID (optional)

Anything else? (optional)

01 / 06

What arrives

Your inbox, over one commission.

These are the messages we send after the first payment, in the order they arrive.

50% Deposit

TOKYO WIG CREATE

First payment received — next: your Pre-Production Confirmation Form

This is the first of two payments. Your order is not fully paid yet, and production has not started yet. The next step is the form above.
Production Start

TOKYO WIG CREATE

Production is starting for your custom wig

Your form has been reviewed and the production direction is feasible. From this point, materials and artist production time are being committed to your custom wig, so refunds are generally no longer available.

This message is the refund boundary
Craft in Japan

TOKYO WIG CREATE

An update on your custom wig

A short note so you are not left wondering: your wig is being built by hand to the details we confirmed with you. You do not need to do anything right now.
Photo Review

TOKYO WIG CREATE

Your finished wig photos

They show the finished state from the front, the side, and the back. If you notice a concern related to the agreed details, please reply. Major specification changes are not available at this stage.
Final Payment

TOKYO WIG CREATE

Your remaining balance link

The secure checkout link for the remaining 50%. This link is prepared for your order only. We ship after the remaining balance has been received.
Shipping

TOKYO WIG CREATE

Shipping confirmation

Your wig has left our Tokyo studio.

You can reply to any of these messages. Replies reach customer support.

The first payment is not the Production Start Notice.

The first 50% moves your order into final pre-production confirmation. Nothing is committed until the notice.

Before the notice

A full refund is available any time — including if a required color or material cannot be sourced, or if we cannot agree on a feasible production direction.

After the notice

Materials and artist time are committed to your build, so refunds are generally not available.

Who does what

The handoffs stay simple.

Who is responsible for what in each phase of a commission
Phase	You	TWC
Before the first paymentSteps 1–3	Share references, timing, color, use, and priorities.	Review feasibility and send the quote with both 50% amounts.
Before artist workSteps 4–6	Pay the first 50% and complete the form.	Match the payment, review the form, and send the notice.
Making and reviewSteps 7–9	Review the finished photos and name any detail.	Craft, photograph, and complete feasible adjustments.
Before shippingSteps 10–11	Pay the remaining 50%.	Confirm receipt, then pack and ship.

The conditions live where they belong.

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From your references to a finished wig.

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From your references
to a finished wig.